237 E. White Mountain Blvd

Pinetop, AZ. 85935

(800) 840-3867

Policies

Housekeeping

Daily housekeeping is NOT available. However, we do provide a daily towel exchange for our guests staying multiple nights. For extended stays, weekly housekeeping might be arranged. Please contact the office for details.

Deposit Policy

Deposit is required. Deposits are not refundable.

After arrival, deposit will be credited to the last day of the reserved period. Deposit will be forfeited if departure is earlier than scheduled. Deposit must be received within one week or reservation will be cancelled.

Cancellation Policy

Should it be necessary for you to cancel your reservation, a fourteen (14) day notice is required, holiday/event reservations require a thirty (30) day notice. If cancellation occurs after the required notification date, your deposit is forfeited. A $20.00 cancellation fee is deducted from refunded deposits.

Additionally, cancellation of any portion of the reservation (number of days) must be made at least fourteen (14) days prior to original arrival date; otherwise the full amount for the original reserved stay is payable upon arrival.

Pet Policy

Pets are allowed, with permission, in these cabins only:    

One Bedroom - 3,4, 6, and 17   

Two Bedroom - 7, 9, 12, 26, and 36  

Studio -  25

Deluxe Spa Cabins - 30, 33,35, and 38    

Review Area Map    

1. There will be an extra $8.00 per night charge per pet.  

 

2. The pet is not to be left unattended at any time in the cabin. It must also be on a leash while outside   on resort grounds.  

3. You are responsible for your pet, both inside and outside the cabin.  Any damages caused by your pet will be charged to your CC.

Discounts

In appreciation of the guests who stay for longer periods of time, the following discounts are available (discount pricing is reflected on rate charts):  

Summer - 4-6 Night Stay - 10% discount 

7-9 or More Nights - 20% discount   

10+ Nights - 25% discount

Winter - (Begins day after Thanksgiving, ends in March.)  

Monday through thursday nights are approximately 25% off our weekend rates.